Frequently Asked Questions (FAQs)

1. What types of products does Heathen Records offer?

Heathen Records specialises in vinyl records, from the latest Australian and international releases to rare and collectable pressings. We also stock record sleeves, official band merch and gift cards.

2. How can I search for a specific artist or album on your site?

Use the search bar at the top of every page to search by artist name, album title or other keywords. You can also browse by letter in our Artist A–Z menu.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, Shop Pay, Afterpay and PayPal. All payments are processed securely.

4. How soon will my order be dispatched?

We aim to dispatch in-stock orders within 1–2 business days.

5. How are products packaged for shipping?

We pack every order carefully in heavy-duty mailers to reduce the risk of damage in transit.

6. What shipping methods do you offer within Australia?

We offer tracked delivery through Australia Post. At checkout, you can choose from:

• Australia Post Standard – a trusted option for deliveries across Australia, including PO Boxes and Parcel Lockers.
• Australia Post Express – the fastest service for urgent orders.

See our shipping policy for current rates.

7. Do you provide tracking for shipments?

Yes, every order is sent with tracking.

8. Do you offer international shipping?

Yes. Heathen Records ships to selected international destinations with Australia Post. Delivery times and costs vary by destination, and live rates are calculated at checkout so you'll always see the shipping price before you place your order.

9. Who is responsible for taxes and duties on international orders?

Australian product prices and domestic delivery charges include GST where applicable. Eligible export orders are not charged Australian GST.

For eligible orders to the United States, Germany, Denmark and Sweden, applicable import duties, import taxes and clearance charges are covered in our destination pricing and prepaid through Zonos. Shipment-value limits and carrier restrictions apply. For other destinations, import charges may be payable by the recipient unless we expressly confirm they are prepaid. See our shipping policy for the limits and full details, and contact us before paying any charge that was confirmed as prepaid.

10. How can I track my order?

Once your order ships, we'll email you a tracking number. You can use it on the Australia Post website to follow your parcel.

11. How can I contact customer service?

If you have a question or need a hand, you can reach us here. We aim to reply to every message within 24 hours.

12. Do you have a physical store location?

Heathen Records is an online-only store, run from the Blue Mountains in New South Wales. We don't have a shopfront and can't offer pickups or visits, but every order is packed with care and delivered to your door.

13. How do I receive updates about new releases and promotions?

Subscribe to our newsletter using the sign-up box at the bottom of any page. We send updates on new releases, restocks and special offers.

14. Can I request a record that is not listed on your website?

Yes, we welcome requests. Contact us with the record you're after and we'll do our best to source it through our suppliers.

15. How do pre-orders work at Heathen Records?

Pre-orders let you reserve upcoming vinyl releases before they arrive, which is perfect for securing limited editions. We do our best to fulfil every order, but final stock is set by the record labels and can be delayed or reduced.

All pre-orders are paid in full at checkout. If we can't supply your item, you'll be offered a refund, a waitlist option or a swap for a similar title. Orders ship once all items are available. Variants such as vinyl colour may differ slightly from what's listed. See our pre-order terms for more.

Still have questions?
Email us any time at admin@heathenrecords.com.au.