Frequently Asked Questions (FAQs)

1. What types of products does Heathen Records offer?

Heathen Records specializes in a wide range of vinyl records, including the latest Australian and international releases, as well as rare and collectible items. We also offer a selection of music-related merchandise like apparel and posters.

2. How can I search for a specific artist or album on your site?

You can use the search bar at the top of every page to enter the artist's name, album title, or other related keywords. Our search feature is designed to help you find exactly what you're looking for quickly and easily.

3. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay and PayPal. All payments are processed securely to ensure your privacy and security.

4. How soon will my order be dispatched?

We aim to dispatch all orders within 1-2 business days of receiving your order.

5. How are products packaged for shipping?

We package all products extremely carefully using high-quality mailers to reduce the risk of damage during shipping.

6. What shipping methods do you offer within Australia?

We ship within Australia via Australia Post. We offer:
- Standard Shipping: $10 flat rate with an expected delivery time of 2 - 8 days.
- Free Standard Shipping: On orders over $150.
- Express Shipping: $15 flat rate (Max 3kg) with next day delivery available within the Express Post network.

7. Do you provide tracking for shipments?

Yes, tracking is available on all domestic Australian deliveries.

8. Do you offer international shipping?

Yes, we offer international shipping through Sendle. Please contact us here for more information on international shipping options.

9. Who is responsible for taxes and duties on international orders?

International customers are responsible for any taxes and duties imposed by customs in their home country.

10. How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this number on the carrier’s website here, to track your order’s shipping status.

11. How can I contact customer service?

If you have any questions or need assistance, you can reach our customer service team here. We strive to respond to all inquiries within 24 hours.

12. Do you have a physical store location?

While Heathen Records is primarily an online store, our operations are based in the Blue Mountains, Australia. We do not have a physical retail store, but we occasionally participate in pop-up events and local fairs.

13. How do I receive updates about new releases and promotions?

You can stay updated with Heathen Records by subscribing to our newsletter. Just enter your email address in the subscription box found at the bottom of our home page. We regularly send out updates on new releases, special promotions, and exclusive deals.

14. Can I request a record that is not listed on your website?

Yes, we welcome requests for specific records. Contact us here with your request, and we will do our best to source it for you from our extensive network of music suppliers.

*Note: This FAQ page is subject to change without prior notice. Please refer to our website for the most up-to-date information.*