At Heathen Records, we aim to provide a seamless shopping experience for all our customers. Below, you'll find our comprehensive returns policy tailored to accommodate various scenarios.

Refunds and Exchanges

We understand that sometimes, a change of mind may occur. That's why we accept returns for such instances within 14 days of delivery. However, for change of mind or buyer's remorse, the customer is responsible for return shipping.

How to Request a Return

To initiate a return for any reason, please contact us here with details of the issue. Our team will assist you promptly.

Checking for Damage

We strongly encourage customers to inspect their items upon delivery. If any damage or discrepancy is noticed, please notify us immediately.

Return Eligibility

Change of Mind: Returns accepted within 14 days of delivery. Customer responsible for return shipping.

Rare and Collectable Records: Sold 'as is' and cannot be returned.

Second Hand Records: Sold 'as is' and cannot be returned. Please check condition tab carefully and ask for photos if concerned.

Return Process

Upon approval of your return request, we'll provide detailed instructions. Please ensure the item is securely packaged to prevent damage during transit.

Refund or Exchange

Once the returned item is received and inspected, you can choose between a refund or exchange. We do not charge a restocking fee, however refunds are calculated minus any shipping and merchant fees incurred by Heathen Records.

Contact Us

For any inquiries regarding our returns policy, reach out to us at admin@heathenrecords.com.au. We're here to assist you!

Note: Our returns policy is subject to change without prior notice. For the latest updates, please refer to our website.