Shipping Policy

At Heathen Records, we aim to provide prompt and reliable shipping services to ensure your order reaches you in pristine condition.

Dispatch Time

In-stock vinyl records typically dispatch within 1–2 business days of receiving your order.

Packaging

We take great care in packaging all products using high-quality mailers to minimise the risk of damage during shipping.

Shipping Methods

Within Australia, we offer simple flat-rate shipping via Australia Post.

  • Australia Post Standard – $12 flat rate
    Reliable delivery Australia-wide, including PO Boxes and Parcel Lockers.
  • Australia Post Express – $18 flat rate
    Our fastest shipping option, with next-business-day delivery available within the Australia Post Express network.

Free Standard Shipping is available on orders over $200 (Australia only).

New Zealand Shipping

We ship to New Zealand via Australia Post. Shipping rates are automatically calculated at checkout based on your order and delivery location.

Tracking

All deliveries include tracking, so you can monitor your parcel’s journey from our store to your doorstep. Once your order is shipped, you’ll receive a tracking number via email.

International Shipping

We ship to selected international destinations using Australia Post. International shipping rates are automatically calculated at checkout based on your destination and order size.

Taxes and Duties

Australian orders: Displayed product prices and Australian delivery charges include GST where applicable. Eligible orders shipped overseas are not charged Australian GST. International product prices may differ to reflect destination costs and currency conversion.

United States, Germany, Denmark and Sweden: For eligible Australia Post shipments, applicable import duties, import taxes and customs clearance charges are covered in our destination pricing and prepaid by Heathen Records through Zonos. You should not be asked to pay those prepaid import charges again on delivery. Any separate sales tax applicable to your order will be shown at checkout.

Prepaid shipping limits: The Zonos postal arrangement covers US shipments with a goods value below US$2,500. For Denmark and Sweden, the goods value after discounts, excluding shipping, must be no more than 1,000 Special Drawing Rights (SDR). Germany currently has no goods-value limit under this arrangement. Carrier restrictions and service availability also apply. Please contact us before ordering above these limits so we can confirm delivery options, pricing and responsibility for import charges before you proceed.

Other international destinations: Unless we expressly confirm that import charges are prepaid for your order, local VAT, GST, duties, customs clearance and handling fees may be payable by you before delivery. These charges are set by the destination authorities and carriers and are separate from Australian GST.

If a carrier requests payment of an import charge we have confirmed as prepaid, please contact us with the notice before paying so we can investigate with Zonos and the carrier.

Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact us. We’re here to help!
admin@heathenrecords.com.au

Note: This shipping policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.