Shipping Policy
At Heathen Records, we aim to provide prompt and reliable shipping services to ensure your order reaches you in pristine condition.
Dispatch Time
All vinyl records are in stock and typically dispatch within 1–2 business days of receiving your order.
Packaging
We take great care in packaging all products using high-quality mailers to minimise the risk of damage during shipping.
Shipping Methods
Within Australia, we offer live-calculated rates at checkout so you’ll always get the most accurate price. We ship via Sendle and Australia Post.
- Sendle Standard – affordable courier delivery direct to your door.
- Australia Post Standard – reliable delivery Australia-wide, including PO Boxes and Parcel Lockers.
- Australia Post Express – the fastest option, with next-business-day delivery available within the Express Post network.
Free Standard Shipping is available on orders over $150 (Australia only).
Tracking
All domestic deliveries include tracking, so you can monitor your parcel’s journey from our store to your doorstep. Once your order is shipped, you’ll receive a tracking number via email.
International Shipping
We ship worldwide using Sendle. At checkout, international rates are automatically calculated based on your destination and order size.
Taxes and Duties
International customers are responsible for any taxes and duties imposed by customs in their home country.
Contact Us
If you have any questions or concerns regarding shipping, please don’t hesitate to contact us. We’re here to help! admin@heathenrecords.com.au
Note: This shipping policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.